Your most common questions.

If you have a query please contact us.

  • Why is THE VAULT not CaSSOA registered?
    We feel we don’t need accreditation at this time as our security is designed to EXCEED the best security standards around.
  • Will I still get insurance savings if I store at The Vault?
    We work with Caravan Guard who offer numerous savings for careful caravan and motorhome owners. Take advantage of extensive cover underwritten by RSA, a leading UK based insurer. Did we mention they were rated Excellent by customers on Trustpilot too? Why not get a quote today? Click to find out more
  • Can I change my storage plan?
    Yes – just call us and we can see if we have another plot available that you want.
  • But I only need a storage plot for a few months?
    No problem – just call us to take up our short term storage solution.
  • What if I change my vehicle?
    No problem – our plots are 8/9m deep so are generous enough for most vehicles.
  • Do I need to remember an access card, fob, or PIN code to get in?
    No – we use ANPR (Automatic Number Plate Recognition) to control access. This recognises your designated number plates so you just turn up and the gate opens.
  • Can I get access 24/7?
    We control access between 7.00am – 10.00pm 7 days a week. If you need access outside of these hours please call us 24 hours before hand to arrange.
  • Can I allow another person to collect or drop off my vehicle at the site?
    Essentially yes – the number plate you designate is the one that gets you access. You can assign another person’s vehicle – but as the customer you are responsible for their actions at the site. So ensure they are trusted!